Refund & Cancellation Policy

This policy explains how order cancellations, refunds, and complaints are handled for services purchased through PostPal Solution ("we," "us," or "our"). By placing an order on postpalsolution.com, you agree to this policy alongside our Terms & Conditions.

1. Service Delivery

PostPal Solution provides digital services — web development, mobile app development, graphic design, digital marketing, and related services — delivered electronically. There is no physical shipping of goods involved. Deliverables are provided via email, your account Dashboard, or file transfer, within the timeline shown on your order confirmation.

2. Order Cancellation

• You may cancel an order within 24 hours of placing it, provided our team has not yet started work on it, for a full refund.
• Once work has started, an order can no longer be cancelled for a full refund — see Section 3 for partial refunds in this case.
• To cancel an order, contact us at postpals37@gmail.com or +92 348 7934057, referencing your Order ID.
• We may cancel an order and issue a full refund if we're unable to deliver the service for reasons outside your control.

3. Refunds, Returns & Exchanges

Because our services are custom digital work rather than physical goods, refunds are handled as follows:

• Before work starts: Full refund if you cancel within the window in Section 2.
• After work has started, before delivery: A partial refund may be issued based on the percentage of work completed, at our discretion, minus any third-party costs already incurred on your behalf.
• After delivery: Every package includes a set number of revision rounds (shown on the service's page) as our satisfaction guarantee. If delivered work doesn't match the agreed project brief, we'll use these revisions to resolve it first. Refunds after final delivery are only considered if revisions cannot resolve the issue.
• No refunds are issued for change of mind after a service has been fully delivered as agreed, or for delays caused by late client feedback, content, or access needed to complete the work.
• Approved refunds are processed to your original payment method within 7–10 business days.

4. Complaints Handling

If you have a complaint about an order, service quality, or delivery:

• Contact us at postpals37@gmail.com or +92 348 7934057, with your Order ID and a description of the issue.
• We acknowledge complaints within 24 hours.
• We aim to resolve or provide a solution within 3–5 business days of acknowledgement.

5. Contact Us

Email: postpals37@gmail.com
Phone / WhatsApp: +92 348 7934057
Location: Multan, Punjab, Pakistan